Privacy Policy

Our Role

For patient and test data, the laboratory using Nexus Pro is responsible for the data. We process it on the laboratory's behalf and only on its instructions. For account, billing and website information, we are responsible for the data.

Information We Collect

• Account information: name, email address, phone number, organization and center details, and billing information when your organization registers or subscribes.
• Patient and laboratory data: patient details, cases, test results, reports and payments that your organization enters into Nexus Pro.
• Usage data: activity within the app, such as logins and actions taken, used for security, audit logs and support.

How We Use Information

• To provide, maintain and improve our services.
• To send reports and notifications to patients by SMS, email or WhatsApp when your organization turns this on.
• To process subscriptions and payments.
• To communicate with you about updates, notifications or support.
• To comply with legal or regulatory requirements.

We do not use patient data for advertising, and we do not sell any data.

Data Sharing

We share information only with trusted service providers that help us deliver our services, such as hosting, SMS, email, WhatsApp messaging and payment providers. They may use it only for that purpose.

Data Security

Data is encrypted in transit and stored on secure cloud servers. Access is limited by user roles, and activity is logged.

Data Retention

• While your organization's subscription is active, its data is stored securely.
• Your organization can export its data at any time.
• If your organization stops using Nexus Pro, its data is deleted 30 days after the account is closed, unless the law requires us to keep it longer.

Your Rights

You have the right to access, update or delete your personal data, and to withdraw consent for data processing at any time. Patients should send requests about their test data to the laboratory that performed their tests. We will help the laboratory respond.

Updates to This Policy

We may update this Privacy Policy from time to time. We encourage you to review it regularly.